Mermaidmonkey’s Weblog

eBay and beyond money making blog

eBay vs. Amazon: who is the winner? June 4, 2008

MERMAIDMONKEYS invites your comments:
eBay versus Amazon: who is the winner?
Here’s our take: Amazon wins!

Here’s why Amazon gets the Winner’s Cup: 
eBay has created an environment of distrust between its sellers and buyers. The dicotomy between buyers and sellers culminated May 19, 2008 when eBay set forth its “No negative feedback” policy whereby sellers are unable to leave negative feedback for buyers; meanwhile its buyers can leave positive, neutral or negative feedback without any repurcussions.(Incidentally, neutral feedback now counts the same as negative, which is just another way that eBay is tipping the scales in favor of buyers and forsaking its sellers.)
Amazon on the other hand has embraced buyers and sellers alike!
Buyers barely know that they are buying outside of Amazonbecause Amazon  of the company’s co-branding — the user experience transcends eBay in representing a platform. This leverages high marks for Trust and Safety between buyers and sellers! Personalized recommendations is a wonderful cross-sell tool that buyers certainly appreciate too. And having ONE listing for items that have different sizes or color options simplifies the experience for all. eBay only recently made modifications to play “catch up” to Amazon. Another key feature on Amazon is that it has a shopping cart and wish list — buyers on eBay often inadvertently make purchases then squibble over the hard lined contract instilled by eBay in the interest of its own pocketbook.
Amazon wins for SELLERS because:
1. There’s no per product listing fee and it doesn’t cost you a penny until your product sells.
2. Amazon makes it easy to have a branded online store.
3. Blog authors can monetize their sites with loads of help from Amazon.
4. If have the digital rights to a book, you can make it available as an eBook on Amazon.com (eBay banned digital items March 31, 2008).
5. You can get a free 30-day trial to open your store! And you can earn 10% commissions on all sales for opening a bookstore. Check out our bookstore on Amazon: http://www.mermaidmonkey.com/eBaybooks.html
Amazon wins for BUYERS because:
1. Buyers can shop without commitments (wish lists and shopping carts).
2. the personalized shopping experience helps buyers find what they need.
3. Feedback doesn’t feel compulsary as it does in eBay’s forum.
4. Amazon estimates delivery time, while eBay leaves sellers guessing.
5. Amazon streamlines packaging tracking.